At Nahid's World, customer satisfaction and trust are our top priorities. As a trusted eCommerce platform in Bangladesh for natural and fresh food, we understand how important product quality is — especially for perishable items like fish and meat. That is why we have created a simple, clear, and customer-friendly return and refund policy, so you can check your products at the time of delivery and shop with confidence.
Instant Return at Delivery
We always encourage our customers to inspect their products at the time of delivery. If you are not satisfied with the quality, freshness, or condition of any item, or if you receive the wrong product, you can instantly return it to the delivery person. This makes the process quick, easy, and completely hassle-free.
Refund Process
Our refund process is simple and transparent. For Cash on Delivery orders, you only pay for the products you accept after checking. For prepaid orders, any returned item will be adjusted instantly, so you do not have to go through long waiting times or complicated refund procedures.
Partial Return Option
We understand that you may like some products and not others in the same order. That is why we allow partial returns. You can keep the items you are satisfied with and return the rest at the time of delivery. Your payment will be adjusted instantly, and you will only pay for the items you keep.
Delivery-Based Return Policy
Inside Dhaka, Nahid's World delivers fish and meat products through our own supervised delivery team, allowing you to inspect the items at your doorstep and return them instantly if you are not satisfied. Outside Dhaka, fish and meat products are delivered through SA Paribahan, and customers are requested to check the product immediately after receiving it and contact us via hotline or WhatsApp if any issue is found. For grocery items delivered nationwide through Steadfast Courier, customers can inspect the products at delivery and return them instantly to the delivery person if they are not satisfied.
Eligible Conditions for Return & Refund
You are eligible for a return, refund, or replacement if the product is spoiled, damaged, or not fresh, if you receive the wrong product or incorrect quantity, or if any item from your order is missing. These conditions are designed to ensure fairness and maintain our quality standards.
Important Notes
Please note that all returns must be made at the time of delivery. Due to the perishable nature of our products, we generally do not accept returns after delivery is completed. Also, returned items must be in their original condition. This helps us maintain quality and ensure a reliable experience for all customers.
Contact for Support
If you face any issue or need help regarding returns or refunds, please contact us immediately. Our support team is always ready to assist you.
- Hotline: 09639-203050
- WhatsApp: 01719-459791, 01604-016929
- Email: info@nahidsworld.com